Four NBTC commissioners propose including True Corporation’s service charges and quality in the meeting agenda, after receiving complaints about decreased quality and increased charges following a merger with DTAC.
NBTC Commissioners Concerned About True Corporation’s Service Charges and Quality
Four members of the National Broadcasting and Telecommunications Commission (NBTC) in Thailand are calling for the regulator to address the service charges and quality of True Corporation following the merger of Total Access Communications Company (DTAC) and True Corporation (TRUE) in March.
They have received numerous complaints from subscribers about decreased mobile phone and internet service quality from TRUE, as well as increased service charges. The commissioners have proposed including this issue on the agenda for their upcoming meeting, highlighting the NBTC’s responsibility to ensure fair service charges and quality telecom services for consumers.
Empowering Sub-committee for Oversight of Merger
The commissioners also mentioned the sub-committee responsible for monitoring the merger between DTAC and TRUE, empowering them to periodically assess the merged entity’s service to ensure compliance with the merger conditions. The merger has resulted in True Corporation’s customer base increasing to 55 million mobile subscribers, surpassing the former market leader, Advanced Services Plc (AIS), which had 45 million subscribers.
