KUALA LUMPUR, MALAYSIA – Media OutReach – 2 October 2023 – Apna, a leading talent acquisition platform in India, is improving support conversations through its strategic partnership with respond.io, an innovative customer conversation management software. This collaboration responds to the urgent need in the recruitment industry for an omnichannel messaging solution capable of serving a vast and diverse clientele.

Apna’s Success Story: Transforming Recruitment Through Innovation

Apna simplifies the recruitment process by connecting employers, or the recruiters representing them, with over 22 million job seekers to find the right candidates for their needs.

To facilitate this, Apna provided support over website chat. However, these chats close when users leave the website portal so Apna’s support team can’t update recruiters about their cases. Instead, the company sent automatic case updates via WhatsApp API on a different platform.

This in turn created another challenge. As these WhatsApp messages weren’t reflected or visible on the website chat, agents could not reference them to gain context when handling ongoing issues. This delayed resolutions and dissatisfied recruiters.

To address these challenges, Apna wanted to provide better support by ensuring agents have a complete understanding of each recruiter’s context when they reach out. Apna sought a messaging solution that could integrate seamlessly with its existing software stack and consolidate all its communication channels, including website chat, email and a new WhatsApp support channel as it’s the most popular messaging app in India with almost half a billion users.

Recognizing the evolving demands of the modern customer communication landscape, Apna strategically partnered with respond.io to overhaul its strategy. In addition to supporting popular and custom messaging channels, robust chat automation, flexible integrations and tools such as multichannel chat widgets, the rapid growth of respond.io‘s software evinced its dedication to pioneering solutions for customer conversations that delivered business results.

“Respond.io provided a scalable, flexible and reliable chat solution during our hyper-growth stage, allowing us to support thousands of recruiters daily. Its advanced technology facilitates stable and efficient conversations with our team, which enables recruiters to optimize their recruitment processes and inspires confidence in our platform.” — Zoyeb Batliwala, Director of Employer Success at Apna.

Apna’s relationship with respond.io quickly brought transformative benefits. Through respond.io, Apna is able to manage all its support channels on one platform, streamline business processes with automation, retrieve or update information on integrated third-party software easily and enrich conversations with multimedia for efficient problem-solving.

This reduced first response times by over 80% to below 5 minutes and resolutions now take under 30 minutes. Consequently, Apna’s user satisfaction score consistently exceeds 80% as recruiters are able to seamlessly process candidates on the Apna platform.

Apna’s Success Enhances Respond.io‘s Foorprint in the Talent Acquisition Industry

Apna’s results affirm respond.io as the chat solution of choice in the talent acquisition and recruitment industry by addressing its unique challenges.

The sector requires quick and high-quality communication as attracting top talent in fiercely competitive markets depends on delivering exceptional candidate experiences. Statistics show that almost 70% of candidates have applied for jobs on their mobile phones, so it’s natural that recruitment conversations happen on the same device. With that, instant messaging is overtaking email as a preferred communication channel among candidates.

Respond.io‘s capabilities in providing recruiters with comprehensive context and automated chat assistance directly align with this industry demand. Likewise, its customizability and flexible integration capabilities correspond with the need for tailored solutions in the recruitment industry. Companies like Apna and Malaysia-based Pinnacle Contact Center seek a platform that can be adapted to their specific requirements and seamlessly integrate with their existing systems.

“We value candid feedback and real-world use cases from our customers to drive our innovation. Our collaboration with Apna exemplifies this approach. Some of its feature requests echoed similar demands from other users and resulted in the development of powerful features such as the ability to launch automated tasks with a single click while chatting with customers,” says Gerardo Salandra, CEO of respond.io.

As conversational AI transforms business communication worldwide, respond.io dedicates significant resources towards advancing solutions that create more meaningful, efficient and personalized customer interactions in a highly scalable manner. Businesses that handle high volumes of conversations and prioritize customer satisfaction should be among the early adopters of AI-powered chat solutions to maintain a competitive advantage.

Hashtag: #respondio #businessmessaging #recruitment #hrtech

https://www.linkedin.com/company/respondio
https://www.facebook.com/getrespondio/
https://www.instagram.com/respond.io
https://www.youtube.com/@Respondio

The issuer is solely responsible for the content of this announcement.

About respond.io

Respond.io is an AI-powered customer conversation management software that enables teams of all sizes to respond to messages on any channel from one centralized dashboard. Its omnichannel inbox, advanced chat automation, flexible integrations and comprehensive reporting and analytics facilitate efficient business operations and great customer experiences at scale.

The platform is trusted by over 10,000 brands across 86 countries, including British Airways, Toyota, Decathlon, Roche, Klook and Bigo. It processes over 120 million messages per month, surpassing the combined capabilities of its top three competitors while boasting high uptime and remarkable stability.

In 2022, respond.io raised $7 million in Series A funding, led by Headline Asia with participation from AltaIR Capital, Smart Partnership Capital, Sterling Oak Group and Calendula Ventures. It achieved the prestigious status of a WhatsApp Business Solution Provider (BSP) in April 2023. From its headquarters in Malaysia, respond.io continues to innovate and advance the future of customer conversations.

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This content was prepared by Media OutReach. The opinions expressed in this article are the author's own and do not reflect the view of Siam News Network.

UAE’s Brightest Minds to Enter Bybit’s Crypto Hackathon in UAE

Corporate News Media OutReach

Oct 2, 2023

UAE's Brightest Minds to Enter Bybit's Crypto Hackathon in UAE

DUBAI, UNITED ARAB EMIRATES – Media OutReach – 29 September 2023 – Bybit, the world’s third most visited crypto exchange, is partnering with American University of Sharjah (AUS) to create an inter-college hackathon, empowering young people to develop new AI and crypto models.

Dubbed the “CryptoAI BUILDER Challenge,” this initiative represents a milestone in the partnership between AUS and Bybit, aimed at fostering the growth of Web3. Bybit believes that young people will play a vital role in creating crypto adoption and so it is the lead contributor to the AED 80,000 prize pool.

The CryptoAI BUILDER Challenge is part of Bybit’s commitment to be the world’s Crypto Ark, offering a safe journey to the promise of a decentralized financial system, which is not controlled by any central power. During this event, numerous teams will compete to devise innovative technical solutions across various challenges encompassing artificial intelligence, gaming, and blockchain security.

The registration period will begin on Sept. 29 and continue until Oct. 8. Interested students are encouraged to visit the official event website to sign up and secure their spot in this groundbreaking competition. From Oct. 9-13, expert judges will shortlist the most promising proposals.

The culmination of the hackathon will be a live event, scheduled to take place from Nov. 3 to 5 at AUS. During these intense days of live coding and collaboration, participants will have the opportunity to refine their projects and present their final prototypes to a distinguished panel of judges.

To enrich the participants’ experience and provide valuable insights, a series of side workshops will also be organized throughout the hackathon. These workshops will cover various topics related to artificial intelligence and its applications in the crypto industry, delivered by Bybit experts and industry thought leaders.

“The AUS-Bybit Hackathon is a strategic investment in the innovators of tomorrow,” said Ben Zhou, co-founder and CEO of Bybit. “We’re eager to see how the brilliant minds of today will leverage AI to push the boundaries of the crypto sector. Events like this are vital for nurturing the ideas that will shape blockchain’s role in advancing financial technology.”

“We’re excited to collaborate with Bybit for the CryptoAI BUILDER Challenge, offering UAE university students a unique opportunity to explore cutting-edge technology.” said Dr. Imran Zualkernan, professor and head of the Department of Computer Science and Engineering at AUS. “By uniting top talent from across the nation, we aim to create an environment for exploring the synergy between AI and crypto, unleashing innovative potential. With support from Bybit, a leading name in the crypto space, participants will have access to valuable resources to shape the future of AI and crypto.”

Hashtag: #Bybit #TheCryptoArk

The issuer is solely responsible for the content of this announcement.

About Bybit

Bybit is a cryptocurrency exchange established in 2018 that offers a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. Bybit is a proud partner of Formula One’s reigning Constructors’ and Drivers’ champions, the Oracle Red Bull Racing team, esports teams NAVI, Astralis, Alliance, Made in Brazil (MIBR), and Oracle Red Bull Racing Esports.

For media inquiries, please contact: [email protected]
For more information please visit: https://www.bybit.com
For updates, please follow: Bybit’s Communities and Social Media

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This content was prepared by Media OutReach. The opinions expressed in this article are the author's own and do not reflect the view of Siam News Network.

Hillier Industries Expands Services To Custom-Requested Products To Accommodate Growing Needs

Corporate News Media OutReach

Oct 2, 2023

Hillier Industries Expands Services To Custom-Requested Products To Accommodate Growing Needs

SINGAPORE – Media OutReach – 2 October 2023 – Hillier Industries Pte Ltd, Singapore’s leading pioneer in commercial offset printing, has announced its intentional step to meet and serve the need for customised B2C and B2B printing services through the expansion of its current services to accommodate custom-requested printed products.

Because of the recent COVID pandemic, the current economic market is still recovering from the after-effects. Yet despite its present bleakness, many businesses are going through a rebranding process, coming up with new marketing campaigns to attempt to attract loyal customers as well as new ones. To aid these businesses in the success of their marketing campaigns, Hillier Industries has expanded their current services to custom-requested printed products. The focus of this expansion is not on the uniqueness of the products they are able to produce but on their assurance of their capabilities.

Currently, at Hillier Industries, their primary services include silk screen printing, UV rotary printing, chemical etching, press stamping, laser marking, die cutting, and slitting. With their current range of services, they are able to produce products such as tagging, nameplates, as well as label and sticker printings. With their experience in the industry and modern equipment, they aim to provide custom-requested products that are tailored to the services they provide, creating individually unique products specified by each customer.

Product customisability is and will be an integral aspect of businesses for years to come. Even today, it will still be a priority for many industries and sectors. Product customisation is vital because it will allow customers to feel like they are a part of their products’ development process. In addition, product customisation can be conducted to help businesses understand their consumers better. With product customisation, companies are able to target specific demographics and markets better, creating marketable products.

Established in 1981, Hillier Industries is considered one of the longest-running commercial printing companies, serving not only Singapore but also the surrounding Asia Pacific market region. Their fundamental founding principles are ensuring that they provide high-quality and competitively priced printing services to their customers. Over the years, they have innovated printing techniques to keep up-to-date with evolving needs and standards while maintaining affordability and committed services.

For more information on Hillier Industries and their extensive range of printing services, as well as their latest custom-requested printed products, visit https://www.hillier.com.sg/ to find out more!

Hashtag: #HillierIndustries

The issuer is solely responsible for the content of this announcement.

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This content was prepared by Media OutReach. The opinions expressed in this article are the author's own and do not reflect the view of Siam News Network.

Thailand’s Growth Revised Down Amid Disappointing Recovery

Thailand Business News

Oct 1, 2023

Thailand’s Q2 2023 GDP growth of 1.8% year-on-year was weaker than expected, leading to a lowered growth forecast for the year from 3.0% to 2.8%.

Key Takeaways

Thailand’s Q2 2023 GDP growth of 1.8% was much weaker than expected, leading to a downward revision of the 2023 growth forecast to 2.8% due to high interest rates, political uncertainty, and weak external demand.
Tight credit conditions, elevated household debt, and higher interest rates will weigh on domestic activity and consumption in Thailand, hindering economic growth.
While Thailand’s tourism industry shows signs of recovery, the country’s economic rebound will remain lackluster due to ongoing challenges such as tight credit conditions, political uncertainty, and weak global demand.

The country faces challenges from high interest rates, political uncertainty, and weak external demand. However, the tourism sector’s recovery is expected to provide some relief. Tight credit conditions, political developments, and a slowdown in the global economy are all factors contributing to the economic slowdown.

On the positive side, Thailand’s tourism industry is expected to continue picking up and could reach pre-pandemic levels by early…

Read the complete story on Thailand Business News

Thailand’s Rising Household Debt and Growing Risk of Bad Loans

Thailand Business News

Oct 1, 2023

Thailand is experiencing a steady increase in household debt, particularly in auto loans and debts from savings cooperatives, according to the secretary-general of the National Economic and Social Development Council.

Key Takeaways

Thailand’s household debt is continuing to increase, with a 3.6% rise in the first quarter of 2023, highlighting the need for close monitoring of auto loans and debt from savings cooperatives.
Non-performing loans (NPLs) in the country have reached 2.68%, with a concerning increase of 30.3% in NPLs from auto loans, indicating a growing risk of bad debt.
Financial literacy and access to financial services for Thai people have decreased compared to 2020, emphasizing the importance of providing education on borrowing, finance, and debt management.

In the first quarter of 2023, household debt reached 15.9 trillion baht, a 3.6% increase from the previous quarter, or 90.6% of the GDP. Real estate purchases and personal loans were identified as the main contributors to this growth.

Non-performing loans (NPLs)

Another troubling aspect is the rise in non-performing loans (NPLs). Currently, the NPL rate in the country stands at 2.68%, which is a significant cause for concern. Of particular note is the 30.3% increase in NPLs from auto loans, indicating a growing risk of bad debt in this sector.

Despite efforts to improve financial literacy, there has been a decline in financial literacy and access to financial services, exacerbating the household debt issue.

Auto loans and debts from savings cooperatives

One of the main contributing factors to this increase in debt is real estate purchases and personal loans. These types of loans have been identified as the primary drivers behind the growing debt burden on Thai households.

The increase in household debt in Thailand is a cause for concern, particularly when it comes to auto loans and debts from savings cooperatives. The first quarter of 2023 saw a 3.6% rise in household debt, reaching a total of 15.9 trillion baht, which is equivalent to 90.6% of the country’s GDP.

Furthermore, there has been a decline in financial literacy and access to financial services among the Thai population. Compared to 2020, people have become less knowledgeable…

Read the complete story on Thailand Business News

Thailand Dealing with Growing Global Headwinds

Thailand Business News

Oct 1, 2023

Thailand’s economic recovery may be hindered by a global slowdown, and the government’s economic stimulus policies could lead to higher government debt, according to Fitch Ratings analysts.

The US is expected to experience a mild recession, while Europe will see below-trend growth due to persistent inflation. China’s growth is slowing due to a severe downturn in the property sector. Thailand is also affected by the weaker global backdrop, with declining merchandise exports and below-pre-pandemic levels of tourist arrivals.

The recently formed multi-party coalition government may lead to consensus-led policymaking, but differing views within the coalition could delay the budget. Thai banks are expected to have some ratings headroom, but the outlook for banking systems in developed economies is leaning towards the downside.

Despite challenges, Fitch sees a more favorable outlook for emerging-market banking systems. In Thailand, the rating outlook for all banks is stable, and the environment is expected to support profitable growth and capital generation.

Thailand’s banks have a stable outlook, with the largest private commercial banks having a ‘BBB’ Issuer Default Rating with Stable Outlooks. This is due to their Viability Ratings, which are at the same level as their Government Support Ratings. Fitch anticipates that the next two years will be more favorable for banks to grow profitably and generate capital, despite potential risks from restructured loans. However, major banks are seeking growth opportunities both domestically and internationally in non-bank segments.

As the global slowdown continues to cast a shadow over Thailand’s economic recovery, analysts from Fitch Ratings highlight the potential challenges that lie ahead. The government’s economic stimulus policies, though aimed at revitalizing the economy, could also contribute to a rise in government debt.

Read the complete story on Thailand Business News

Factory Activity in China Grows for First Time in 6 Months

voanews

Oct 1, 2023

กิจกรรมโรงงานในจีนโตครั้งแรกในรอบ 6 เดือน

China’s factory activity expanded in September, indicating a gradual improvement in the economy after the pandemic. However, economic growth remains uneven, with the property crisis dragging down progress.

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China Bans Social Media Topic ‘Hospital Obstetrics Units Shutdown’

voanews

Oct 1, 2023

จีนแบนหัวข้อโซเชียลมีเดีย 'ปิดหน่วยสูติศาสตร์โรงพยาบาล'

China’s discussion of a hospital obstetrics department shutdown on social media prompted concerns of a domino effect on education. The shutdowns are attributed to a declining number of women giving birth, reflecting the country’s shrinking population. Government policies and individual choices on childbirth were also discussed.

Hospital Obstetrics Department Shutdown Sparks Discussion and Speculation in China

News of a hospital obstetrics department shutdown has sparked widespread discussion and speculation in China. The topic quickly became the most searched on the country’s popular chat platform, with over 200 million views in 24 hours. The closure of multiple obstetrics departments in Zhejiang and other provinces raised concerns about declining birth rates and potential domino effects on other institutions such as kindergartens and schools. While hospitals cited health and safety reasons for the shutdowns, social media users questioned this explanation, pointing to the declining number of births in recent years.

The discussion highlighted various factors influencing young people’s decisions not to have children, including uncertain job prospects, high living costs, and government restrictions on childbirth. China’s negative population growth last year has raised concerns about the country’s future power and potential constraints. Calls for the state to bear the costs of childbirth and respect individual choices regarding having children gained significant support among viewers. However, opinions on the reasons behind the declining birth rate varied, with some blaming foreign influences and others criticizing government policies.

The widespread engagement with this topic on Weibo prompted its removal from the microblogging site, citing compliance with Chinese laws and policies. Nevertheless, the discussion surrounding the hospital obstetrics department shutdown continues to reflect broader concerns about China’s population trends and the societal implications of individual choices regarding childbirth.

China’s Shrinking Population Sparks Debate on State Responsibility and Individual Choice

The closure of obstetrics departments in Chinese hospitals has triggered a heated debate on the role of the state and individual choices in childbirth. Concerns about declining birth rates and the potential consequences on education and society dominated discussions on popular chat platform Weibo. Many users questioned the hospitals’ explanations, suggesting that the shutdowns were a result of the sharp decrease in births in recent years. This decline in birth rates has been attributed to factors such as job insecurity, high living costs, and restrictive government policies.

The debate also reflected a broader discussion on the responsibility of the state in supporting childbirth. Many users argued that if the state is advocating for childbirth for the sake of the country, it should bear the associated costs. Others emphasized the importance of individual choice and called for respect for each person’s decision regarding having children. This sentiment received significant support from viewers, with thousands of likes for posts advocating for individual autonomy in reproductive decisions.

The discussion on Weibo revealed diverse views on the reasons behind the declining birth rate, with some attributing it to external influences and others criticizing government policies. However, the topic was eventually removed from the platform, signaling authorities’ control over the discourse. Despite its removal, the conversation surrounding the hospital obstetrics department shutdown reflects ongoing concerns about China’s shrinking population and its potential implications for the country’s future power.

Source : China Bans Social Media Topic ‘Hospital Obstetrics Units Shutdown’